Returns and Exchanges:
As our products are made to order, we do not accept returns or exchanges if you change your mind or if you ordered the wrong size or color. Therefore, please make sure to carefully review your order before placing it.
Damaged or Incorrect Products:
If your product arrives damaged or there is a manufacturing error, please contact us within 30 days of delivery. We will work with you to resolve the issue by providing a free replacement or a refund to your original payment method. To request a refund or replacement, please contact our customer service team and provide a clear photo showing the issue.
If a refund is approved, we will issue it to your original payment method. If the refund is not possible, we will issue it to your store credit balance. You can withdraw this amount to transfer it back to the original payment method.
If there is an issue affecting multiple products that use the same design, an additional photo or video of all affected items visible in one frame will be required for confirmation purposes.
Incorrect Order Details:
Please ensure that the shipping details you provide are correct as we will not be held responsible for incorrect information. We recommend that you double-check all details before submitting your order.
We strive to provide you with the best possible customer service and satisfaction. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. Thank you for choosing EverGrove for your home.